Nise Invest Pty Ltd operates as a Corporate Authorised Representative of Zero Securities Pty Ltd (AFSL No. 244040). Client complaints are managed in accordance with the internal dispute resolution procedures of Zero Securities Pty Ltd, which is a member of the Australian Financial Complaints Authority (AFCA).
If you have any complaints or concerns, you may contact one of our representatives using the contact details provided at the beginning of this Product Disclosure Statement. Alternatively, complaints may be submitted in writing to:
The Complaints Officer Zero Securities Pty Ltd Suite 702, 7 Macquarie Place Sydney NSW 2000 Australia.
We will acknowledge your complaint as soon as practicable and inform you of the person responsible for handling the matter. Zero Securities Pty Ltd will seek to resolve your complaint within 30 days of receipt and will communicate the outcome to you either verbally or in writing.
If your complaint is not resolved to your satisfaction, you may refer the matter to AFCA, an external dispute resolution scheme of which Zero Securities Pty Ltd is a member:
AFCA Service Complaints
Australian Financial Complaints Authority GPO Box 3
Melbourne VIC 3001 Australia Phone: 1800 931 678
Fax: (03) 9613 6399
Website: www.afca.org.au
Zero Securities Pty Ltd will cooperate with AFCA in relation to any investigation and is bound by any determination made by AFCA in accordance with its rules.